Privacy Policy

Effective 14 August 2026

This Privacy Policy explains how Julia Taylor, trading as Clearer Speech (ABN 37 535 968 416, 66 Berry Street, North Sydney, NSW 2060, Australia), collects, uses, and protects your personal information when you purchase or access our Course Products, use our website, or subscribe to our mailing list. It should be read together with our Terms of Use.

1. Data Collection

We collect and process personal information in accordance with Australian privacy law and, where applicable, international standards (such as the GDPR for EU users). The types of personal data we may collect include:

Name, email address, and contact details
Payment information (processed securely via our payment processor — we do not store full credit card details)
Course access and progress data
Practice recordings you choose to submit for feedback
Mailing list preferences and engagement
Technical data (IP address, browser type, device information, and usage statistics)

2. Use of Personal Data

We use your personal data to:

Provide access to Course Products
Process payments and manage your account
Provide personal feedback on recordings you submit
Communicate with you about your course, updates, and support
Send you marketing communications if you have opted in
Improve our courses, services, and user experience
Comply with legal obligations

3. Mailing List and Marketing

You may opt in to our mailing list during checkout or via our website.
You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.
We do not sell or share your email address with third parties for their marketing purposes.

4. Cookies and Analytics

Our platform may use cookies and similar technologies to enhance your experience, analyse usage, and improve our services.
You may adjust your browser settings to refuse cookies, but this may affect your ability to access some features.
We may use analytics services (such as Google Analytics) to collect anonymised usage data.

5. Data Storage and Security

Your data is stored securely using industry-standard measures.
We use trusted third-party providers (such as our course platform, Teachery, and payment processors) who are bound by appropriate data protection agreements.
We retain your data only as long as necessary for the purposes described above or as required by law.

6. International Users

By accessing our services from outside Australia, you consent to the transfer and processing of your data in Australia and/or other countries where our service providers operate. We take reasonable steps to ensure your data is protected in accordance with this policy, regardless of location.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your personal data
Object to or restrict certain types of processing
Withdraw consent for marketing communications
Request a copy of your data in a portable format

To exercise these rights, contact us at [email protected]. We will respond to requests in accordance with applicable law.

8. Children’s Privacy

Our courses are not directed at children under 18 and are not intended for use by children. We do not knowingly collect personal data from children.

9. Contact

For questions about this Privacy Policy or your personal data, contact Julia Taylor at [email protected].